Frequently Asked Questions

All the answers to the most frequently asked questions on

At, the satisfaction of our customers is our priority. We are committed to responding to all requests from our customers as soon as possible. However, as a small company based in Thailand, our customer service team can be overwhelmed due to the high volume of inquiries we are currently receiving.

We prioritize requests to resolve the most urgent issues first, such as lost packages, incorrect tracking numbers or order errors. This may cause longer response times for other requests.

We apologize for the delayed response and thank you for your understanding and patience. Rest assured that our team is working hard to respond to all inquiries as soon as possible. If your request is urgent, please let us know in your message so that we can give it the appropriate priority.

Chez, nous nous efforçons de fournir des méthodes d’expédition pratiques et abordables à nos clients. À l’heure actuelle, nous proposons une méthode d’expédition unique pour toute l’Europe, qui est fournie par Thailand Post. Ce mode d’expédition est accompagné d’un numéro de suivi, vous permettant de suivre l’acheminement de votre commande jusqu’à sa livraison à votre domicile. Les frais de port sont de 10€ pour une seule chemise, avec un coût supplémentaire de 8€ pour chaque chemise ajoutée à votre commande. En raison de la disponibilité des stocks et des délais de traitement, les commandes expédiées par Thailand Post mettent généralement 14 à 30 jours pour arriver dans votre pays. Nous continuerons de surveiller et d’évaluer les méthodes d’expédition disponibles pour offrir la meilleure expérience possible à nos clients. Si vous avez des questions ou des préoccupations concernant l’expédition, n’hésitez pas à contacter notre service client.

When you order products from abroad, your package may be subject to customs duties and import taxes. These charges are generally based on the value and origin of the imported goods, as well as other factors such as the weight and size of the package. Customs regulations vary from country to country, which may result in customs charges even if the package is marked as a “gift” or the sender has taken steps to avoid them. As a customer, it’s important to research your country’s customs regulations to understand any charges that may apply to your order. If customs charges are applied to your package, you will have to pay them directly to the customs authorities of your country in order to recover your package. At, we do our best to avoid customs charges by mentioning “Gift” on our shipments. However, we cannot guarantee that packages will not be subject to customs charges, as this depends on each country’s specific regulations. In case of customs fees, these will be the responsibility of the customer.

Chez, nous comprenons que nos clients peuvent ne pas être disponibles lorsqu’ils tentent de livrer leur commande. Dans ce cas, le service conservera votre colis pendant une durée de 15 jours, afin de vous laisser la possibilité de récupérer votre commande.

Pour récupérer votre colis, munissez-vous de votre avis de passage reçu lors de la tentative de livraison, ainsi qu’une pièce d’identité en cours de validité. Cela garantira un ramassage en douceur de votre commande.

Si vous ne récupérez pas votre colis dans les 15 jours, il nous sera retourné. Dans ce cas, les frais de livraison pour une nouvelle tentative de livraison seront à votre charge, même si vous aviez déjà payé la livraison gratuite lors de la commande initiale. Nous vous encourageons à planifier la collecte de votre colis dès que possible pour éviter des frais supplémentaires.

You can pay for your purchases on our site via Visa, Visa Electron, Eurocard/Mastercard, Bank Card. All the pages of this site are 100% secure HTTPS to guarantee the confidentiality of your navigation. Our online payment systems are secured using the SSL encryption process. All types of valid and international credit cards are normally validated for these payments.

To track your order and tracking number Log on to our website at Access to a section dedicated to order tracking You can access it by clicking here or by selecting the corresponding option in the main menu located at the bottom of our website. Choose to track your order. Enter your order number and email in the spaces provided. Your tracking number will look like this: LX19593799283TH And we also add shipping company link for you using Thailand Post shipping service. Shipping Details and Estimated Delivery Date By following these steps you will be able to easily track your order and keep you informed of its progress. If you have any issues or questions about tracking your order, please feel free to contact our customer service team for assistance.

For any questions or for more information, the contact details of our customer service are indicated on our site. You can also contact us through our messaging service in the “Contact Us” section of the site.or Instagram

If you do not remember your password, click on “Lost password? on the site’s login page. Enter your email address in the field provided and a link to reset your password will be sent to you.